Our Covid-19 response and plans

Date: 18-Aug-2021

At UPS Power Solutions we understand our critical role in keeping our customers’ vital systems up and running and that some of our customers are providing essential services under alert levels 3 & 4 for covid-19.

Planned Onsite Services

Our engineering team is critical to our service provision. Our assessment is that it’s possible for our Engineers to maintain social distance as they undertake any essential work on customer premises if this is required.

Our Engineers have all been briefed regarding the Ministry of Health’s advice on steps to take to minimise the spread of Covid-19. They have been provided with sanitizer, full face visors and masks to offer further protection to them and our customers. Our staff are all fully vaccinated and this, in addition to our Covid-19 protocols, provides an additional layer of protection.

We encourage our customers to contact us and advise us if these works are to continue at alert level 4.

Unplanned Onsite Services

We will retain our on-call services throughout this time. We’ve already implemented a total split across our Engineering team to ensure that we reduce the risk of all Engineers being in compulsory isolation.

If you require onsite fault response, please call 0800 877 769 as you normally would, and an on-call Engineer will respond.

Access to product and parts

We have been proactively securing our supply chain since January and are holding good stocks of UPS models up to 100 kVA and CSB batteries in a range of power ratings.

We have good stocks of small user installable plug and play UPS solutions that ensure key business staff can continue to operate from home. These are ideally suited to support personal computers, modems, ONT routers and VOIP phones.

Please contact us if you require any of these products to support your home based workforce and we can arrange dispatch via courier with a robust no contact delivery process in place.

Our Business Continuity Plan

UPS Power Solutions has a Covid-19 response matrix that allows us to respond to the various alert levels across New Zealand to provide our essential services and keep our team safe. 

Among other measures, our plan encompasses automatic fail-over systems and the ability to work remotely.

On-site attendances in centres where our engineers are required to fly will be contingent on transport operators providing this service.

Our team of experts is here to help you and address any questions you have, and you are able to contact them in the normal manner.

This strategy will enable us to rapidly respond to any essential services customer that has a critical requirement.

We appreciate that this is an evolving situation and consequently the above advice represents our current assessment. If the situation changes, we will review our response and communicate with you at that time.