Who owns your power risk?
“Your UPS is in place, but is anyone protecting it? Ask the right questions and choose the right partner.”
If you have a UPS or power continuity solution but lack reliable support, it’s time to ask the right questions and choose the right partner.
Every business should be confident and assured that a power event won’t impact operational continuity but there is more to a power puzzle than just having the right equipment in place.
Power systems are only as reliable as the people and processes behind them. If your critical infrastructure protections are in place but you’re unsure who can support them, you could be exposed to extended downtime, warranty issues or costly failures.
Before you make your next move, consider the questions every business should be asking when selecting a new power assurance partner.
Key questions to ask when choosing a power partner
- Are your technicians/engineers qualified and certified?
Having the right equipment isn’t enough. Your systems need manufacturer-trained technicians/engineers who are certified for the equipment you have. Your UPS and battery systems are expensive, essential assets. Without ongoing expert care, their reliability is at risk - and so is your business.
- Is ongoing preventive maintenance in place?
Planned, regular maintenance can extend the average time between failures by up to 20 times. Ask about service frequency, response times and how the partner tracks and reports maintenance across your fleet of UPS systems.
- Can they provide rapid response when it matters?
When a fault occurs, downtime costs money. Who will answer the call? How quickly can they triage and resolve an issue? Do they have the right tools, local parts, knowledge and manufacturer support to deliver results on-site immediately?
- Do they hold stock and spare parts locally?
Immediate access to replacement parts is critical for continuity and reduce Mean Time To Repair. A partner with local stock across multiple NZ locations and supported by manufacturer certification can dramatically reduce repair time and operational risk.
- Will they manage your UPS lifecycle and total cost of ownership?
A solution isn’t just about uptime today; it’s about long-term assurance. Your partner should be able to provide lifecycle management, budget forecasting, access to manufacturer support and cost assurance over the lifetime of your investment.
- Are you confident your power protection is fit for purpose?
Business operations and processes are ever evolving and so must your "without power" solution. Is the UPS that you had installed 4 years ago still fit for purpose? Do you have experts that are familiar with your operation and can identify and advise when your power and runtime requirements change?
Why UPS Power Solutions
At UPSPS we focus on safe, effective, long-lasting and tailored back up power solutions and nothing else. As the long-proven industry leader, we combine people, expertise and resources to ensure your "without power" solution is not just installed, but protected, maintained, and assured:
- Stock and spare parts held in Auckland, Wellington and Christchurch.
- Largest headcount of manufacturer-trained, electrically registered UPS engineers in NZ trained and qualified across multiple brands.
- Certified service providers capable of handling warranty and emergency situations for Eaton, APC by Schneider Electric and ABB equipment.
- Preventive maintenance, lifecycle planning and reporting tailored to your operational needs.
- Turnkey project management from supply, installation, commissioning and life cycle maintenance.
We solve your power puzzle, giving you peace of mind that your systems will perform when you need them most. Contact Us today to solve your power puzzle.
“Your power is safe in our hands.”
FAQ: Keep asking the right questions
If you have other questions relating top the unique power protection needs of your operation, take a look here. If you still can’t find the missing pieces of your power puzzle then contact us here
Operational Continuity & Maintenance
Q: How often should my UPS and battery systems be serviced?
A: Industry best practice is twice-yearly preventive maintenance for most systems, though critical units may require more frequent checks. Regular servicing significantly extends reliability and the time between failures, ensuring your power infrastructure performs when you need it most. UPSPS tailors schedules to the risk profile and operational needs of your business.
Q: What does a preventive maintenance program typically include?
A: A comprehensive program includes full inspections and detailed reporting of; battery health checks, load testing, firmware updates, cleaning and calibration. UPSPS preventive maintenance plans are designed to catch potential issues before they become critical, giving you operational assurance and predictable maintenance costs.
Q: How do I know that my service needs will be meet?
A: UPSPS offers a range of service plans providing various response times and service levels to meet your operational requirements and budget considerations.
Q: How do I know if my maintenance provider is using the correct procedures and tools?
A: Qualified providers follow manufacturer-approved procedures and use proprietary software and knowledge only available to certified service agents. UPSPS engineers are certified across Eaton, APC Schneider, and ABB systems, ensuring every service meets factory standards - from routine maintenance to emergency repairs.
Q: Can my service provider support real-time monitoring and alerting of my equipment?
A: UPSPS has experience will monitoring a range of UPS models either on-premise or cloud based with on-network or off-network solutions.
Expertise & Personnel
Q: Does my provider have engineers certified across multiple UPS brands?
A: UPSPS holds the largest headcount of manufacturer-trained UPS engineers in New Zealand. All are certified and experienced on multiple brands. This ensures that regardless of your equipment model, our service team has the right knowledge to maintain, troubleshoot and optimise your systems.
Q: Are they trained for emergency situations or complex system failures?
A: Yes. Our engineers are trained for rapid response, triage, and repair, including complex multi-brand and high-capacity UPS systems. We can quickly resolve faults to minimise downtime.
Q: How many engineers are available locally to respond if something goes wrong?
A: UPSPS maintains engineers in Auckland, Wellington, and Christchurch, assuring local coverage and rapid deployment anywhere in New Zealand.
Reactive Repairs
Q: What parts and stock are held to support me in the event of a product failure?
A: UPSPS has the largest investment in NZ of engineering parts and full systems in our Auckland, Wellington and Christchurch warehouses. This investment significantly reduces the mean time to repair for contracted customers.
Q: Who will answer my call when I need assistance day or night?
A: UPSPS operates a 24/7 callout number 0800 877 764. After business hours the calls are answered directly by the on-call engineer. No call centres, no waiting – just expert help at the end of the phone.
Q: Who will help me if my equipment fails inside warranty?
A: UPSPS is an authorised service agents for Eaton, ABB and APC by Schneider Electric and are well placed to assist you with any warranty claims including on site repairs if required. As available, forward supply of warranty replacements can be accomplished by drawing from our extensive stock holding – no waiting on manufacturer lead times.
Lifecycle & Total Cost
Q: Should I be managing the UPS lifecycle internally or rely on a partner?
A: Lifecycle management is complex and time-consuming. UPSPS established processes and systems provide end-to-end lifecycle support, from installation and commissioning to preventive maintenance, emergency response and eventual system replacement. Outsourcing this ensures your systems are optimised, compliant and cost-effective.
Q: How can I ensure warranty coverage is actually delivered?
A: UPSPS is an authorised service provider and distributor for Eaton, APC by Schneider, and ABB. This allows us to manage warranty claims directly, ensuring that repairs and parts replacement are completed quickly under factory standards, without risk to your investment.
Q: What options are available to manage total cost of ownership for my UPS fleet?
A: We offer tailored service plans, fixed pricing, and fleet-level reporting to provide visibility and control over all maintenance and repair costs. This allows you to predict expenses and extend asset life without unexpected surprises.
Response & Assurance
Q: How quickly can faults be triaged and repaired?
A: UPSPS operates 24/7 with local engineers on call, supported by manufacturer-certified expertise and stock of critical spares. Most faults can be triaged immediately, with on-site repairs prioritised according to your service plan and operational criticality. It is our technical engineering capability and investment in parts that provides a low Mean Time To Repair.
Q: What processes are in place to prioritise critical systems during an outage?
A: We implement risk-based service prioritisation, meaning systems essential to your operations are attended to first. UPSPS maintains detailed site and fleet records to ensure rapid, informed response whenever an incident occurs.
Q: What reporting or transparency will I get to track maintenance and system health?
A: Every service includes comprehensive reporting, including unit-specific inspection results, battery health, and recommendations. If required we also provide fleet-level summary reports tailored for your requirements for easy tracking, helping you plan maintenance, upgrades, or replacements proactively.
Sector/Business-Specific
Q: How does support differ for finance, healthcare, or industrial operations?
A: Each sector has unique operational and compliance requirements. UPSPS tailors service levels, response times, and preventive maintenance to sector-specific needs; whether it’s 24/7 uptime for finance, critical life-support in healthcare, or heavy-duty industrial loads.
Q: Can my partner handle multi-site or distributed systems?
A: Absolutely. UPSPS supports multi-site clients across New Zealand, coordinating engineers, service delivery on site in line with your operational requirements, spare parts and reporting to ensure consistent performance and visibility across all locations.
Q: How can I ensure continuity for 24/7 operations or mission-critical equipment?
A: Our 24/7 support, preventive maintenance programs, and emergency spares ensure critical systems stay operational. We design service levels around your business’s continuity requirements, so even mission-critical operations remain protected.
